Patient Info & FAQ

Ultrasound Preparations

(AM appointment): Nothing to eat or drink after midnight, except for water, black tea or coffee.
(PM appointment): Light breakfast only. Do not eat 4 hrs prior to exam, except for water, black tea or coffee.

Male/Female Pelvis:
Drink 4 cups of water 1 hr prior to exam. Do not empty bladder.

< 16wks: Drink 2 cups of water 1 hr prior to exam. Do not empty bladder.
≥ 16wks: No preparation.

Purchase Fleet Enema at the pharmacy and take it the night before your appointment. Drink 4 cups of water 1 hr prior to exam. Do not empty bladder.

Frequently Asked Questions:

Q. How do I make an appointment?
A. Please contact our office at (416) 321-9343 to book an appointment.
Q. Do you accept walk-ins for Ultrasound?
A. Yes, we always try to accommodate, but preparation for certain exams is needed.
Q. How long are the appointments?
A. Most appointments take 15 to 30 minutes.
Q: Do I need a requisition/referral to come to Midland Radiology & Ultrasound for my diagnostic imaging tests?
A: Yes, you will require a requisition/referral signed by your physician or midwife.
Q. Do you accept requisitions from other clinics ?
A. Yes, all signed and completed requisitions are accepted from your physician or midwife. A valid health card (OHIP) is required.
Q. Do you accept non-OHIP patients?
A. Yes, please call us for pricing. We accept CASH only. We also accept Bluecross and UHIP insurance.
Q. Is there free parking on site?
A. Yes, we have ample free parking on site.
Q. How long does it take to make an appointment at Radiant Medical Imaging?
A. We can do same day appointments, and are conveniently open 8 am to 6 pm Monday to Friday and open 9 am to 2 pm on Saturday. We are closed on Sunday.
Q. How long does it take for my results to get sent to my family doctor?
A. For general, non-urgent cases, reports are faxed within 2-3 business days. For urgent/ emergency cases, verbal report will be provided.
Q. Do you give print-outs for pregnancy scans?
A. Yes, we do.
Q. Can my friend or family member come in the examination room during my test? A. Unfortunately, it is not possible for a friend or family member to come into the exam room. However, if the patient requires assistance or translation, family member are encouraged to stay in the room with him/her.
Q. Can my husband come in for my pregnancy scan?
A. Your husband needs to wait until the scan is done. He will then be called in for a short ‘ show-and tell’ .
Q. Can I get my results right away from my Technologist?
A. Technologists are not allowed to give out results. You will have to follow-up with your referring doctor.

No Show/Late Cancellation/Late Arrival Fee - $80

Radiant Medical Imaging’s goal is to provide excellent care to each patient in a timely manner. If it is necessary to cancel an appointment, patients are required to call or leave a message at least 24 hours before their appointment time. Notification allows the practice to better utilize appointments for other patients in need of prompt medical care.

Effective October 1st 2023, any patients who fails to show, to present at a reasonable time of a scheduled appointment (Late Arrival) or cancels/reschedules an appointment and has not contacted our office with at least 24 hours notice will be considered a No Show.

First time No show or Late cancellation will be considered an official warning, the following times the patient will be charged a $80.00 No Show fee directly, the warning record will be cleared every 2 years.

Late Arrivals

If a patient is more than 10 minutes late for an appointment, the appointment may need to be rescheduled. This is to ensure that the patients who arrive on time do not wait longer than necessary for their examination. You may be given the option to wait for another appointment time on the same day if one is available. We will try to accommodate late‐comers as best as possible, but cannot compromise on the quality and timely care provided to our other patients. All patients are encouraged to arrive at the office at least 10 minutes prior to the scheduled appointment to register and complete any required paperwork. We appreciate your compliance and understanding with this policy so that we can continue to provide excellent medical care as well as excellent customer service. You may also be subject to a No Show Fee.

We understand there may be times when an unforeseen emergency occurs, and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances, please contact our Office Manager, who may be able to waive the No Show Fee.


How to make a complaint:

A verbal complaint can be made to any member of staff who will endeavour to address any concerns you may have.

The initial point of contact should be with the Manager/Person in charge of the department/ward involved.

In the event that this matter cannot be resolved locally, the matter will be passed to the Complaints Officer. A formal complaint can be made to the Complaints Officer in writing or by e-mail.


How your complaint will be handled?

  • On receipt of a written complaint, the Complaints Officer will acknowledge your complaint in writing within 5 working days
  • Complaints will be investigated, resolved (where possible) and a response provided to the you within 10 business days of the receipt of the complaint or an investigation is commenced immediately, if the complaint alleges harm or risk of harm to a patient(s).
  • If the complaint cannot be investigated and resolved within 10 business days, we shall provide an acknowledgement of receipt of the complaint within 5 business days, including when the complainant can reasonably expect a resolution.
  • The Complaints Officer will conduct an investigation with the relevant senior personnel
  • In some cases, it may be appropriate to invite the complainant to attend the clinic to meet with some of the relevant mangers to discuss the complaint, the investigation process and findings.

Radiant Medical Imaging is committed to providing you with a satisfactory outcome in relation to your complaint. However, if you are not satisfied that we have investigated your complaint appropriately, you may request an independent review of your complaint from the Office of the Ombudsman.

Patient Ombudsman:

Toronto: 416-597-0339

Toll free: 1-888-321-0339

Fax: 416-597-5372

Mailing address: Box 130, 77 Wellesley St. W. Toronto, ON M7A 1N3